Complaints Policy

Ashfield Plaza Day Nursery will provide the best possible service for the children in their care for parents/carers. We therefore will provide service users with a means of making a complaint. If a parent declines to make a written complaint, their comments will be recorded in a comments log book. Our complaints procedure will refer to a specific National Standard and will aim to allow parents/carers an opportunity to air their views about the service they receive, and show how we aim to deal with issues in a quick and efficient way. Details of all complaints will be held for a minimum of 10 years.

However at any stage we acknowledge the individuals right to make a formal complaint to OFSTED as the regulatory body. The contact details of each regional OFSTED office are available within the day care setting, or by telephoning the OFSTED Help Line on 0845 601 4771