Frequently Asked Questions (FAQs)

We understand that you will be anxious about leaving your child for the first time in any nursery and want to reassure you that we will do our very best to care for and treat your child as an individual.

We hope that our website has provided you with sufficient information, but perhaps a selection of questions we are frequently asked, together with our responses might help:

• Does your nursery offer Nursery Education Funding?

Yes we do. Your child receives this funding the term after their 3^rd birthday. Your role is to inform the nursery whether your child will be using their sessions at our nursery as soon as possible to ensure a place. We will then request the appropriate forms to ensure the funding is received and the place is saved.

• Do we need to give notice for any holidays we go on and do we receive a discount?

Yes please!  All we ask is that you give us notice about holidays as soon as possible to help with our staffing. If you take holidays out of term time and you give us at least a month’s notice, you are entitled to a 25% discount. Any holidays you take during term time will be charged at full price.

• I work in a school; do you offer term time only places?

Yes we do offer term time places.  You just need to inform management of this before your child starts.

• Do you offer before and after school care?

Yes we do but only for children up to 8 years old.  They are based in our pre-school room with children from 3-5 years. There are a variety of activities available for them to take part in or they are able to sit quietly and do their homework. Breakfast and tea is available in with the price.  We can also offer a pick up and drop off service to both Greenwood and Orchard Schools: please check availability with our Managers.

• Can we make an appointment to come and look at the nursery and what time is more suitable?

We are confident that we have a well run, friendly nursery and so have an open door policy.  You do not need to make an appointment to look around and a member of the management team will always be available to show you around.  However you are more than welcome to make an appointment if you feel happier doing so.

• How do we know when to start toilet training?

We will help to toilet train your child whenever you feel ready to do this. Children vary enormously and we aim to make this as trouble free as we can.  Some children will start to tell you when they have done something in their nappy.  This is a good start as they are beginning to communicate what they are doing. If your child seems ready, we start by letting them go on the potty or toilet at every nappy change and this helps the children familiarise themselves. Seeing other children using the potty and toilet usually works to encourage others to try. We also ask that when your child is toilet training that you bring in spare underwear, clothes and shoes. We will inform you daily of your child’s progress and hope that you will do the same when they are at home. Above all, this should be a stress free part of your child’s development and we will listen and support you and your child in every way we can.

• How do you celebrate children’s birthdays?

We want your child to feel “special” on their birthday so our nursery cook will make a birthday cake on the day or as near to their birthday as they attend. The children will sing happy birthday at a meal time and your child will be able to blow out the candles and eat the cake with their friends. If you would like to bring in sweets or chocolates for your child’s friends you are more than welcome and we will hand these out at the end of the day.

PLEASE ask any of our staff if you have any other questions not covered here or elsewhere.